Privacy Policy
1. Introduction
Welcome!
We are committed to respecting and protecting your personal data privacy. This privacy policy explains how we collect, use, and protect your information when you visit our website, use our services, and interact with us. By using our website and services, you agree to the terms of this policy.
2. Who We Are and How to Contact Us
The website owner is Anchor Solutions SRL, with its registered office in Chișinău, str. Milano 1A, of. D108, MD-2069, Republic of Moldova, hereinafter referred to as the “Provider.”
For any questions or requests regarding this policy or your data, you can contact us at the following email address: natalia.rotaru@anchorsolutionsmd.com.
3. What Categories of Personal Data We Collect and Why
We collect your data only for legitimate and clearly defined purposes.
When you visit our website, we automatically collect technical information such as your IP address, browser type, device type, and the pages you visit. We may also collect information through social media sites, depending on your active permissions. This data is used to monitor site performance and improve your browsing experience.
When you contact us, we collect your name, phone number, email address, and any other information you provide through the contact form or other means of communication. We use this data exclusively to respond to your request.
When you sign up for a coaching session or counseling program, we collect your name, phone number, and email address. This data is used to grant you access to the contracted programs and services, send you relevant information, and notify you of changes to the program, location, or other aspects related to the services you have purchased.
When you make a bank transfer, we collect your first name, last name, and personal identification code. This data is used exclusively for financial and accounting purposes, to issue your invoice/receipt, and to comply with tax legislation.
4. Legal Basis for Data Processing
We process your data based on the following legal grounds, under the Law No. 133/2011 on personal data protection of the Republic of Moldova and, where applicable, with the provisions of Articles 6 and 7 of EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR):
- Consent: When contacting or subscribing to our newsletter, you give us your explicit consent.
- Legitimate Interest: We process technical data to ensure the proper functioning and security of our website.
- Contract Performance: We process the data necessary to provide you with the counseling and coaching services you have signed up for.
- Legal Obligation: We process data to comply with tax and accounting requirements.
5. Disclosure of Data to Third Parties
Your personal data will only be disclosed to third parties in the following situations:
- Accounting Service Providers: To comply with tax legislation, we transmit the necessary data to our accounting service provider.
- Public Authorities: We may disclose certain data to public authorities if we have a legal obligation or if it is necessary to defend a legitimate interest in court.
- Other Service Providers: We may use third-party services (e.g., email marketing providers) that comply with data protection standards.
We do not sell, rent, or transfer your personal data to third parties for any purpose other than those mentioned above.
6. How Long Do We Keep Your Data
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected.
- Financial and Accounting Data: We keep this data in accordance with the tax legislation in force.
- Data for Coaching and Counseling Programs: After the program is completed, you can request the deletion of your personal information from our database.
- Data for Communication: We keep this data as long as necessary to respond to your requests.
7. Data Security
We have implemented appropriate technical and organizational security measures to protect your data from accidental or unauthorized deletion, modification, or loss, as well as from unauthorized or illegal processing or access. We are committed to taking all necessary measures to protect the personal information we come into contact with.
8. Cookie Policy
What are cookies? Cookies are small text files stored on your device by websites. They help improve the browsing experience and personalize content.
How we use them: We use cookies for:
- Functionality: Essential cookies that ensure the proper functioning of the website.
- Analytics: Cookies (such as those from Google Analytics) that help us understand how you interact with the site, allowing us to improve it.
- Marketing: Cookies to display relevant advertisements on other platforms, if applicable.
Cookie control: You can control and delete cookies from your browser settings. Please note that disabling certain cookies may affect the functionality of the website. Following the Personal Data Protection Law, we will request your consent for the use of non-essential cookies via a banner.
9. Your Rights
In accordance with the Personal Data Protection Law, you have a series of rights regarding your data:
- Right to Information: The right to be informed about what data we collect and how we use it.
- Right to Access: The right to request a copy of the data we hold about you.
- Right to Rectification: The right to request the correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): The right to request the deletion of your data, under certain conditions.
- Right to Object to Processing: The right to object to the processing of your data.
- Right to Data Portability: The right to request the transfer of your data.
- Right to Lodge a Complaint: The right to file a complaint with the National Centre for Personal Data Protection (CNPDCP) of the Republic of Moldova or another competent authority if you believe your rights have been violated.
To exercise any of these rights, you can contact us at the email address: natalia.rotaru@anchorsolutionsmd.com.
10. Final Clauses
By using this website, you express your agreement with the terms of this Privacy Policy.
This Privacy Policy comes into force on August 1, 2025.
We reserve the right to update and modify this Privacy Policy to reflect any changes in how we process personal data or any changes in legal requirements. In the event of any such changes, we will post the updated version on our website.